Shipping policy
Thank you for shopping at www.jellymood.com. We are committed to ensuring that your order reaches you as quickly and smoothly as possible. If you would like to track your order, please contact us at jellymood.service@gmail.com, and we will provide your tracking number.
Order Processing Time
Order processing time refers to the period between when a customer places an order and when the seller hands it over to the courier. Please note that all our items are handmade products, which require careful crafting before dispatch.
- Most orders are processed and shipped within 2-5 business days after order confirmation and payment.
- Due to a surge in store orders and the handmade nature of our products, dispatch times may sometimes be delayed up to 10 days.
- Orders placed on weekends or public holidays may experience slight delays.
- Our warehouse operates Monday to Friday during standard business hours, excluding holidays. We will always work to minimize any shipping delays.
Shipping Cost & Estimated Transit Time
| Destination | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| USA & Canada | 7-14 business days | $12 |
| Germany, France, Italy, Spain, Portugal, Netherlands, Poland | 7-12 business days | $12 |
| Sweden, Czech Republic, Slovakia, Austria, Greece | 10-15 business days | $12 |
Free shipping on orders over $38!
Total Delivery Time = Processing Time + Shipping Time (depending on your location).
Order Tracking
- Once your order has shipped, you will receive a confirmation email containing your tracking number (tracking becomes active within 24 hours).
- Tracking updates may take 24-48 hours to appear.
- If you are unable to track your package, please contact us at jellymood.service@gmail.com, and we will resolve the issue within 48 hours.
Delivery Delays
Due to the recent increase in international shipments, delivery times may occasionally be longer than expected. If your order is delayed, please contact us via email at jellymood.service@gmail.com, and we will promptly check with the courier to provide an update. We appreciate your patience and understanding.
Order Cancellations
- Orders may be canceled if you contact us promptly after purchase.
- If your payment is completed but the package has not yet been shipped, you may request a cancellation for a full refund.
- Orders cannot be canceled once the package has been shipped.
Contact Information
For any shipping-related questions or concerns, please contact us at:
Email: jellymood.service@gmail.com
